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Studio Policies & Procedures

Please review below our studios current policies and procedures in place.

 

1. No refunds on memberships and/or class purchases. All monthly membership payments are on a 30-day payment cycle, meaning every 30 days from signup. YOU ARE RESPONSIBLE FOR KNOWING WHEN YOUR PAYMENT IS WITHDRAWN FROM YOUR PAYMENT CARD ON FILE EACH MONTH. Your billing cycle is indicated on your online profile.

2. 3-week expiry on all individual class pass purchases at time of purchase.

3. Holds/freezes on accounts will only be placed for medical reasons or work-related travel exceeding 3 consecutive weeks. 

4. You are required to CHECK IN yourself/your child for each class you/they attend just prior to class start time. NO EXCEPTIONS! This tracks our in-studio attendance AND tracks your progress towards promotion.

5. Any accounts in arrears will be suspended. If you would like to return, membership will be at current pricing.

6. We are a barefoot-only studio -- please no shoes indoors!

7. Parents of youth under 10yrs ARE REQUIRED to walk your child to/from our studio doors please. Your childs safety is our top priority!